Stop paying people to retype data
CRM, ERP, finance, order management and bespoke systems joined up properly — by a team that has delivered enterprise implementations across SAP, Klaviyo, Movable Ink and workflow automation platforms in Europe.
How we approach it
Growing businesses accumulate systems. A CRM the sales team likes, finance software the accountant insists on, an order management tool from three years ago, a warehouse system that only runs on one machine. Each one is fine. The cost is in the gaps between them — the order retyped into two systems, the invoice reconciled by hand, the customer record that is right in one place and stale in another.
Integration work is how that cost gets removed, and it is mostly not about code. It starts with mapping what actually happens when an order arrives, a quote is approved or a customer changes their details: who touches it, which system is the source of truth, and where the process quietly depends on someone remembering to do something. Only then is it worth deciding what to automate.
Then we build it to survive contact with reality: authenticated API integrations with retries and idempotency so a failed call does not create a duplicate order, webhook handling for events, scheduled syncs where an API does not exist, and a clear audit trail so a disagreement between two systems can be settled by looking rather than guessing. Where a platform has no API at all, we say so and find a workable route instead of pretending.
This is the ground our team has covered for years: complex implementations across marketing, CRM, order management, finance and logistics for enterprise clients throughout Europe, plus AI-native workflow automation. That experience is why we tend to argue for the smallest integration that removes the most manual work, rather than a platform replacement nobody asked for.
Systems & API Integration, done properly
Workflow mapping
Before anything is built, a clear picture of how work moves through your business today — including the informal steps that never made it into a process document.
API integrations
Authenticated, retry-safe integrations with the platforms you run: CRMs, ERPs, Xero, Stripe, HubSpot, Shopify, courier and payment APIs, and industry systems.
Middleware and orchestration
Where several systems must agree, we build the coordination layer — queues, state machines and idempotent writes — so a half-finished process cannot corrupt your data.
Legacy and no-API systems
Scheduled imports and exports, file-based transfers, screen-level automation as a last resort — honest options with the trade-offs stated up front.
Enterprise workflow discipline
Approval chains, audit trails, role-based access and reporting that stand up to procurement and finance scrutiny, not just to the happy path.
Monitoring and alerting
Every integration is watched: failed syncs surface immediately with enough context to fix them, rather than being discovered at month-end.
From first call to launch
- 01
Discovery
A free call, then sessions with the people doing the work to map the current process end to end and identify where time and money actually leak.
- 02
Business case
Which integrations pay back, in hours or errors saved, and which are not worth building. You get that in writing with a fixed price before we start.
- 03
Build and pilot
The highest-value integration first, run in parallel with the manual process until it has proved itself, then switched over.
- 04
Extend
The rest in priority order, on foundations already in production, with documentation and monitoring so your team can see what is running.
Systems & API Integration questions, answered
Can you integrate with our industry-specific software?
Usually. If it exposes an API or supports file-based exchange we can connect it, and we have worked across CRM, ERP, order management, finance and logistics platforms. We check feasibility during discovery and tell you plainly if a system is a dead end — better to know before you have paid for a build.
Should we integrate or replace our systems?
Integrate first, almost always. Replacing a platform your team knows is expensive, disruptive and risky, and the pain is usually in the handoffs rather than the tools. Once the systems talk to each other you can see clearly whether a replacement is still worth it — often it is not.
How do you stop duplicate records and half-finished syncs?
Idempotent operations, so replaying a call cannot create a second order; a defined source of truth per data type, so conflicts have a rule rather than a coin toss; queues with dead-letter handling so bad records park safely; and an audit trail for every sync so a disagreement can be traced.
What does integration work cost?
A single well-defined integration typically starts around £6,000; a multi-system programme with orchestration and reporting costs more. Discovery is quoted separately and small, because it is what makes the rest of the estimate real. Scope and price are fixed in writing before the build.
Will this survive when a vendor changes their API?
That is designed for: integrations are isolated behind our own interfaces so a vendor change touches one place, versioned endpoints are pinned where the platform supports it, and monitoring catches a breaking change immediately. Support plans cover keeping up with vendor changes if you want that off your plate.
Related services
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Data Engineering
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AI Automation
Automate the repetitive work that eats your team’s week — with AI where it helps and scripts where it doesn’t.
Let's talk about your project
Tell us what you're trying to achieve. A free 30-minute chat, no obligation — we'll tell you honestly what we'd recommend, what it would cost and what it should pay back.